Privacy policy and terms of use

1. Who we are and what this covers

This policy applies to the Electra Automation website (electraautomation.com) and to enquiries, quotations and orders handled by Electra Automation, Hyderabad, Telangana, India. We supply flameproof (Ex d) electrical equipment to industrial, EPC, pharma, chemical, oil and gas and similar business customers.

Most of the information we hold relates to businesses and the people who act for them. We treat it as personal data where it identifies an individual, and apply this policy to all of it.

2. Information we collect

We do not ask for card or bank details through this website. We do not knowingly collect sensitive personal data, and we ask you not to include it in forms, chats or attachments.

3. How we use information

• Respond to enquiries, prepare quotations and confirm technical suitability.
• Process orders, dispatch goods and supply certificates, datasheets and test reports.
• Provide after-sales support and handle warranty or quality queries.
• Send service messages about your enquiry or order.
• Send product or technical updates where you have asked for them or the law allows. You can opt out at any time.
• Run, secure and improve the website, and measure marketing performance where you have given consent.
• Meet legal, tax, audit and regulatory obligations and protect our legal rights.

4. Legal basis and consent

We process personal data on the basis of your consent, to deal with your request or perform a contract with your organisation, and to meet legal obligations, in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 as they apply. Where we rely on consent you can withdraw it at any time by writing to us. Withdrawal does not affect processing already done.

5. Phone, email and WhatsApp

If you contact us by phone, email or WhatsApp, or ask us to do so, we will use that channel to reply and to follow up on your enquiry or order. WhatsApp messages are also handled by WhatsApp under its own terms. Tell us if you do not want follow-up messages and we will stop.

6. Cookies and analytics

This site loads Google Tag Manager on every page. Until you accept, analytics and advertising storage stay switched off. With your consent, Google Tag Manager activates Google Analytics and Google Ads measurement tags, which set cookies (for example _ga and _gcl_*) to show us how the site is used and how our ads perform. We use this to measure enquiries and improve the site, not to sell data. If you decline, the site works fully without them. Your choice is stored in your browser. To change or withdraw it at any time, use the Cookie Settings link in the footer of any page. Essential storage needed to run the site does not require consent.

7. Who we share information with

We do not sell personal data. We share it only as needed with:

• Logistics and courier partners, to deliver your order.
• Our manufacturing partners and approved test laboratories, where needed to build, test or certify the goods you ordered.
• Service providers that run our website, analytics, email and messaging tools, under appropriate safeguards.
• Professional advisers, auditors, banks and tax authorities where required.
• Courts, regulators or law enforcement when the law requires it.

8. Confidential project information

BOQs, drawings, plant layouts, tender documents and pricing you send us are treated as confidential. We use them only to prepare your offer and carry out your order, and we do not use them to quote to other customers. If your project needs a non-disclosure agreement, tell us before you send documents and we will sign one.

9. How long we keep information

We keep enquiry and order records for as long as needed to serve you, support the equipment and meet legal obligations, including the tax and accounting record periods set by Indian law. After that we delete or anonymise them. Marketing preferences are kept until you opt out.

10. Security

We use reasonable technical and organisational measures to protect information, including access controls and encrypted connections on the website. No system is completely secure, so please avoid sending information you would not want shared beyond what a quotation needs.

11. Transfers outside India

Some tools we use, such as analytics and messaging services, may process data on servers outside India. Where that happens we rely on the safeguards offered by those providers and on the law as it applies at the time.

12. Your rights

You may ask us to confirm what personal data we hold about you, correct or update it, erase it where we no longer need it, withdraw consent, and nominate another person to exercise your rights if you cannot. Write to the contact below and tell us what you need. We may ask you to verify your identity first.

13. Children

This website is for business use and is not directed at anyone under 18. We do not knowingly collect data from children.

14. Third-party links

The site may link to other websites, such as maps or standards bodies. We do not control them and are not responsible for their privacy practices.

Our pages link to our profiles on LinkedIn, Facebook, Instagram, YouTube and X, to our Google Business Profile, and show an embedded Google Map on the About page. Those services collect their own data under their own privacy policies once you open them.

15. Grievance officer and contact

For questions, requests or complaints about personal data, contact our Grievance Officer at Electra Automation, 5-4-42 to 50, 1st Floor, Kanhaiya Lal Estate, Distillery Road, Secunderabad, Telangana 500003, India.

• Email: info@electraautomation.com
• Phone and WhatsApp: +91 79810 24763, Mon - Sat, 10:00 AM - 6:00 PM

We will acknowledge your complaint promptly and aim to resolve it within one month.

16. Terms of use for this website

Technical information and product selection

Information on this site is general guidance. Selecting, installing and maintaining equipment for a hazardous area is the responsibility of the buyer and a competent person under the applicable standards, such as the IS/IEC 60079 series. Always check the certificate and datasheet for the exact model you plan to use. Images and specifications may change without notice.

Quotations and orders

A quotation is an offer on the terms stated in it, including validity, taxes, delivery and payment. An order is binding only when we confirm it in writing. Custom items are made to the specification you approve.

Intellectual property

The content, logos and designs on this site belong to Electra Automation or its licensors. Brand names and certification marks shown belong to their owners and appear only to describe approvals and standards. You may not copy or reuse our content for commercial purposes without written permission.

Liability

To the extent the law allows, Electra Automation is not liable for loss arising from use of the website or from reliance on general information in place of the certificate, datasheet and written quotation for your project. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have jurisdiction, subject to any different terms agreed in a written order.

Third-party services on this site

The About page embeds a Google Map, which loads content from Google when the page is opened. Links to our social media and Google Business Profile lead to services run by other companies under their own privacy policies. Analytics and advertising measurement run only after you accept cookies in the banner.

17. Changes to this policy

We may update this policy as our services or the law change. The date below shows the latest version.

Last updated: 23 October 2026.